1. General Provisions
    1. The Seller publishes this public offer (hereinafter referred to as the “Offer”) for the sale of goods based on the samples presented on the official website of the Seller’s Online Store https://pokras.shop/ (hereinafter referred to as the “Website”), as well as goods that have individually defined properties.
    2. In accordance with Article 437 of the Civil Code of the Russian Federation (Civil Code of the Russian Federation), this document is a public offer, and if the conditions set out below are accepted, the individual who accepts the Offer shall pay for the Seller’s Goods in accordance with the terms of the Offer. According to paragraph 3 of Article 438 of the Civil Code of the Russian Federation, payment for the Goods by the Buyer is an acceptance of the Offer, which is considered equivalent to the conclusion of a Purchase and Sale Agreement (hereinafter referred to as the “Agreement”) on the terms set out in the Offer.
    3. Based on the foregoing, carefully read the text of the Offer, and if you do not agree with any clause of the offer, it is suggested that you should refuse to purchase the Goods or use the services provided by the Seller.
    4. In the Offer, unless the context requires otherwise, the following terms shall have the following meanings:
  • “Online Store” (Online store website) – a website located at https://pokras.shop/, where the official Products of the POKRAS LAMPAS brand are presented, offered for purchase, as well as the terms of payment and delivery of Goods to the Customers.
  • “Offer” – a public offer of the Seller, addressed to any individual (citizen), to conclude a contract with them on the terms contained in the Offer;
  • “Seller” – Personal Data Processor – IE Tkachenko E.V. (TIN 780729200209), the official international representative of the POKRAS LAMPAS brand;
  • “Buyer” – an individual who has concluded a contract with the Seller on the terms contained in the Offer;
  • “Processor” – an individual who interacts with the Buyer on behalf of the Seller to place an order and process personal data when placing an order.
  • “Acceptance” – the Buyer’s full and unconditional acceptance of the terms of the Offer;
  • “Goods” – a list of product range items presented on the Website, including goods from the section Piece Unique with individually defined properties;
  • “Order” – individual items from the Goods assortment list, including goods from the Piece Unique section that have individually defined properties specified by the Buyer when making an application on the Website or through the Processor;
  • “Customer pickup” – a method of receiving an order by the Buyer independently from the pickup point at the address: 61 Koroleva Avenue, St. Petersburg.
  • “Personal Data” – any information relating to directly or indirectly defined individual (personal data subject),
  • “Personal Data Processing” – any action (operation) or a set of actions (operations) performed with the use of automation tools or without the use of such tools with personal data, including the collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.
  • “Use of personal data” – actions (operations) with personal data performed by the Processor in order to make decisions or perform other actions that entail legal effects concerning the personal data subject or other persons or otherwise affect the rights and freedoms of personal data subject or other persons;
  • “Confidentiality of information” – a mandatory requirement for a person who has gained access to certain information not to transfer such information to third parties without the consent of its owner;
  • “Cookies” – a small piece of data sent by a web server and stored on the Buyer’s computer. Each time the Buyer tries to open a page on the corresponding website, it sends this piece of data to the web server as part of a HTTP request. If you refuse to receive data, some functions of the Website may not work correctly.
  1. Scope of the Agreement
    1. The Seller sells the Goods in accordance with the current price list published on the Website, and the Buyer makes payment and accepts the Goods in accordance with the terms of the Offer.
    2. The Offer and its annexes are official documents of the Seller and an integral part of the Agreement.
  1. Ordering
    1. The order of the Goods is made by the Buyer through the online store https://pokras.shop/. The Buyer can place an order in the following ways: by registering on the Website, or without registration – by a quick sale.
    2. When registering on the website, the Buyer undertakes to provide the following registration information about itself:
  • last name, first name,
  • e-mail address.
    1. When placing an Order, the Buyer undertakes to provide, in addition to the information specified in clause 3.2 of the Offer, the following data:
  • actual delivery address;
  • contact phone number (mobile, landline).

When placing an Order for a Product from the Piece Unique section that has individually defined properties, the Buyer is obliged to indicate information to give the Goods from the Piece Unique section individually defined properties.

The Buyer’s acceptance of the terms of the Offer is carried out by the Buyer entering the relevant data into the registration form on the Website or when placing an Order through the Processor. The Buyer has the right to edit the registration information about themselves. The Processor shall not change or edit the registration information about the Buyer without the consent of the latter. Having approved the Order of the selected Goods, the Buyer provides the Processor with the necessary information in accordance with the procedure specified in clause 3.2. of the Offer. Upon acceptance of the Offer, the Buyer grants the Seller the right to transfer their personal data to the Courier Service in order to deliver to the Buyer the Goods ordered by the latter.

    1. The Seller and the Processor are not responsible for the content and accuracy of the information provided by the Buyer when placing an Order.
    2. The Buyer is responsible for the accuracy of the information provided when placing an Order.
    3. Payment by the Buyer for an Order placed independently on the Website means the Buyer’s consent to the terms of this Offer. The day of payment for the Order is the date of acceptance of the Offer by the Buyer.
    4. All information materials presented on the website https://pokras.shop/ are for reference only and cannot fully convey reliable information about certain properties and characteristics of the Goods. If the Buyer has any questions regarding the properties and characteristics of the Goods, they shall consult with the Processor before placing an Order.
  1. Turnaround time
    1. The turnaround time depends on the availability of the ordered items of the Goods in the Seller’s warehouse and the time required to process the Order, as well as to manufacture the Goods from the Piece Unique section with individually defined properties. The deadline for the execution of the Order in exceptional cases can be negotiated with the Buyer individually, depending on the characteristics and quantity of the ordered Goods. In the absence of a part of the Order in the Seller’s warehouse, including for reasons beyond the control of the latter, or the lack of possibility of manufacturing the Goods from the Piece Unique section, which has individually defined properties, the Seller has the right to cancel the specified Goods from the Buyer’s Order. The Seller undertakes to notify the Buyer about the change in the Order through the Processor.
    2. The order is considered delivered when received by the Buyer. The Buyer confirms the execution of the Order by signing in the shipping documents.
    3. If the Buyer provides inaccurate information of its contact details, the Seller is not responsible for the improper execution of the Order.
  1. Payment for the Order
    1. Payment for the executed Order is carried out by money transfer by the Buyer through the Yandex.Kassa service and its receipt by the Seller. Confirmation of payment for the executed Order is a sales receipt, which the Seller sends to the Buyer’s email address after receiving payment.
    2. Prices for any items of the Goods indicated on the Website https://pokras.shop/ may be changed by the Seller unilaterally without notifying the Buyer. In the event of a change in the price of the ordered items of Goods, the Processor undertakes to inform the Buyer of such a change. The Buyer has the right to confirm or cancel the Order.
    3. Delivery terms are indicated on the website https://pokras.shop/en/shipping_returns/ in the section “Terms of payment and delivery”.
  1. Delivery of Goods
    1. The Seller’s obligation to deliver the Goods with the condition of its delivery is considered fulfilled from the moment the Buyer signs the shipping documents.
    2. The cost and conditions of delivery are indicated on the company’s website https://pokras.shop/en/shipping_returns/ in the section “Terms of payment and delivery”.
    3. The appearance and completeness of the Goods, as well as the completeness of the entire Order, must be checked by the Recipient at the time of receipt of the Goods.
  1. Return
    1. The Buyer has 14 calendar days from the date of receipt of the Order to return the Goods and receive compensation. The goods must be free of traces of wear and damage, in the presence of original packaging, factory labels, as well as documents confirming the fact and conditions of purchase of the specified Goods.
    2. In order to exchange the goods, the Buyer must contact the Processor at the e-mail address pokras.lampas.store@gmail.com and with its help order a new product on the Website https://pokras.shop/ and return the unsuitable one.
    3. Return of goods is possible if the specified product was not in use, its presentation, consumer properties, seals, factory labels and the original packaging have been preserved. If traces of the use of the Goods are found, the Seller reserves the right to refuse to refund on this basis.
    4. If a dispute arises on the fact of the use of goods, or the safety of the saleable condition, as well as a dispute on the fact of inadequate quality of the goods, an independent examination of the goods is carried out from 20 calendar days to 2 months from the date of the specified requirement. If, as a result of the examination of the goods, it is established that its shortcomings have arisen due to circumstances for which the Seller is not responsible, the Buyer is obliged to reimburse the Seller for the costs of the examination, as well as the costs associated with its storage and transportation of the goods. Otherwise, the Seller is obliged to return the money paid for the goods. The refund is made within 2 months after the positive decision of the expert examination to the buyer’s bank account.
    5. The Buyer can make a refund on their own, at the Seller’s pick-up point, or by using the courier services and postal services, at the address: 61 Korolev Avenue, St. Petersburg (SDEK office). If the goods of proper quality are returned, the Buyer is refunded the cost of the goods. The cost of delivery and return shipping is paid by the Buyer. If the goods of improper quality are returned, the Buyer is refunded the cost of the goods, delivery and return shipment. The Buyer also has the right to demand replacement of the Goods of improper quality with the similar Goods of proper quality, provided that it is in stock or the defects are eliminated.
    6. Goods of improper quality mean a product that is defective, damaged, or unable to fulfill its functional qualities. The received Goods must match the description on the Website. The difference in design or decoration elements from the descriptions and images stated on the Website is not a sign of improper quality.
    7. The replacement of Goods of improper quality with the Goods of proper quality is carried out by returning the Goods to the Seller, canceling the Order or the Goods, and then placing a new Order.
    8. The funds will be refunded only to the bank card that was used to make the online payment on the Website when placing the order. The transfer is made only when the full correct bank details are indicated in the return application, executed in the printed application form attached to the goods.
    9. At the request of the bank, the Buyer may be asked for additional information when making a refund by bank transfer.
    10. The refund is made within 10 working days from the date of receipt by the Seller of a correctly completed and signed return application, as well as the return of the checked and accepted goods to the Seller’s warehouse. The deadline for crediting funds to the current account depends on the internal regulations of the receiving bank.
    11. The Buyer does not have the right to refuse the Goods from the Piece Unique section, which has individually defined properties.
  1. Rights and obligations of the Seller.
      1. The Seller is not responsible for the improper use of the goods ordered by the Buyer on the Website or through the Processor.
      2. The Seller has the right to transfer their rights and obligations for the Orders execution to third parties.
      3. The Buyer’s personal data processing is carried out without limitation of time, in any lawful way, including in personal data information systems with the use of automation tools or without the use of such.
      4. The Seller does not have the right to transfer information about the Buyer to third parties or persons who are not connected with the Seller by contractual relations, except for the cases provided for by the current legislation of the Russian Federation. The information provided by the Buyers is used exclusively when processing the order in the Online Store or to provide the Buyer with access to special information.
      5. The transfer of information to persons connected with the Seller by contractual relations (including courier services, electronic payment providers) is carried out for processing on behalf of the Seller, for the execution of the Buyer’s order, as well as for the possibility of informing the Buyer about ongoing promotions, services, and events.
      6. Persons connected with the Seller by contractual relations undertake to ensure the confidentiality of the information and guarantee its protection, and also undertake to use the received information exclusively perform the specified actions or provide services.
      7. The Buyer’s personal data may be transferred to the third parties in the following cases:
  • The Buyer has agreed to such actions;
  • The transfer is necessary for the Buyer to use a certain type of Use options or to fulfill a certain agreement or contract with the Buyer;
  • When the Buyer uses the services of companies providing financial services;
  • The transfer is provided for by Russian or other applicable legislation within the framework of the procedure established by law;
  • Such transfer takes place as part of a sale or other transfer of business (in whole or in part), and the acquirer assumes all obligations to comply with the terms of this Policy in relation to the personal information received by it;
  • In order to ensure the possibility of protecting the rights and legitimate interests of the Seller or third parties in cases where the Buyer violates the provisions of the current legislation of the Russian Federation in this area, or documents containing the terms of use of specific Use options, as well as this document.
  • As a result of processing the Buyer’s personal information by depersonalizing it, depersonalized statistical data may be obtained, and is transferred to a third party for conducting research, performing work, or providing services on behalf of the Seller.

Such third parties undertake to ensure the confidentiality of such information and guarantee its protection, and also undertake to use the information received only to fulfill their obligations.

      1. The Seller takes all necessary measures to protect the data from unauthorized access, modification, disclosure, or destruction.
      2. The Seller has the right to record telephone conversations with the Buyer. In accordance with paragraph 4 of Article 16 of the Federal Law “On Information, Information Technologies and the Protection of Information”, the Seller undertakes to: prevent attempts of unauthorized access to the information and/or transfer it to persons who are not related to the execution of Orders; promptly detect and prevent such facts. Telephone conversations are recorded to monitor the Processor’s activities and the quality of Order execution.
      3. Upon acceptance of the Offer, the Buyer grants the Seller the right to send the Buyer advertising and informational messages with information on discounts, promotions, new arrivals, etc. The frequency of mailing is determined by the Seller independently, unilaterally. The Buyer has the right to refuse to receive mailings by e-mail, notifying the Seller at the e-mail address specified on the Website pokras.lampas.store@gmail.com in the “Contacts” section.
  1. Rights and obligations of the Buyer.
      1. The right of ownership of the Goods and the risks of accidental damage and/or loss of the Goods pass to the Buyer from the moment of the actual transfer of the Goods and the signing of the shipping documents when the Goods are delivered to the Buyer or when the Buyer makes a pickup.
      2. The Buyer has the right to send all claims for improper execution of the order to the e-mail address specified on the website of the Online Store pokras.lampas.store@gmail.com in the “Contacts” section.
      3. The Buyer undertakes to read all the legal information posted on the Website and to comply with the provisions of this document.
      4. The Buyer undertakes not to disclose to third parties the username and password used for identification on the Seller’s website. Any actions performed using the username and password are considered by the Seller to be performed by the Buyer.
      5. The Buyer undertakes to observe due diligence when storing the password when entering it.
      6. The Buyer undertakes to use complex combinations of characters to create a username/password when registering on the Seller’s website.
      7. The Buyer undertakes not to provide third parties with a computer device for use if it allows free access to the Buyer’s personal account.
      8. The Buyer has the right to change their personal data, as well as to request the deletion of personal data from the Seller’s database, to withdraw their consent to the processing of personal data by revoking the acceptance of the Public Offer of this online store of the Seller by sending an electronic message to the Seller’s e-mail specified on the website.
  1. Force majeure
    1. The Seller and the Buyer shall not be liable for non-performance of any of their obligations, except for payment obligations, if they prove that such non-performance was caused by force majeure, that is, events or circumstances that are beyond the control of such a party, which occurred after the acceptance of this Offer, which are unpredictable and unavoidable.
    2. Force majeure circumstances include, in particular, natural disasters, strikes, fires, floods, explosions, icing, wars (both declared and undeclared), riots, destruction of goods, delays of carriers caused by accidents or adverse weather conditions, hazards and accidents at sea, embargoes, disasters, restrictions imposed by state authorities (including distributions, priorities, official requirements, quotas and price controls), as well as epidemics, pandemics, if these circumstances directly affected the acceptance of this Offer.
    3. If the Seller is unable to fulfill the obligations under this Offer due to the occurrence of force majeure, the Processor undertakes to inform the Buyer by e-mail about the occurrence of the above circumstances. If the Buyer is unable to fulfill the obligations under this Offer due to the occurrence of force majeure, it undertakes to immediately inform the Seller by e-mail pokras.lampas.store@gmail.com or through the social networks indicated on the website about the occurrence of the circumstances above, as well as to provide confirmation of force majeure within 30 (thirty) calendar days. Such confirmation will be a certificate, statement or other relevant document issued by an authorized state body located at the place of occurrence of force majeure.
    4. The time required for the Seller or the Buyer to fulfill its obligations under this Offer will be extended for any period during which the fulfillment was postponed due to the circumstances above.
    5. If due to force majeure, the non-performance of obligations under this Offer continues for more than three months, the Seller may withdraw, and the Buyer may refuse the terms of this Offer unilaterally by providing appropriate notice.
    6. Despite the occurrence of force majeure, the Seller and the Buyer agree to make final settlements.
  1. Privacy Policy

Customer’s use of the Online Store’s website https://pokras.shop/ is an unconditional acceptance of this Privacy Policy and the terms of personal data processing.

By providing their personal data when registering on the website of the online store https://pokras.shop/, as well as using this Website, the Buyer agrees to the processing of such data by the Seller, agrees and undertakes to comply with this Privacy Policy and the terms of personal data processing.

    1. Objectives and principles of the Privacy Policy and the terms of personal data processing.
      1. The Privacy Policy and the terms of personal data processing shall apply to all information that the Seller can receive about the Buyer while using the Website, programs, and products, in the course of the Seller’s performance of any contracts with the Buyer, including the possibility of sending information, including advertising.
      2. The use of the information provided is only taking into account the needs and interests of the Buyer. Personal data is provided by the Buyer for identifying the Buyer as part of the use of the Website; making purchases (registration, order status notification, processing and receiving payments); fulfillment by the Seller of obligations to the Buyer under the Public Offer; organizing the delivery of goods; control of the Buyer’s satisfaction and quality of services; receiving news, information about products, events or services; participation in contests and prize drawings; receiving information about promotions.
      3. The Buyer’s personal data is collected, stored, processed, used, and transferred in accordance with the Federal Law No. 152-FZ of July 27, 2006 “On Personal Data” and this Privacy Policy and the terms of personal data processing.
    1. Information to be processed.
      1. Personal data permitted for processing under this Privacy Policy and the terms of personal data processing are provided by the Buyer by filling out the registration form on the Website.
      2. The Seller protects data that is automatically transmitted during the viewing of ad units and when visiting pages on which the statistical system script (“pixel”) is installed:
      3. IP address (not used to establish the identity of the Buyer, the purpose of the collection is to identify and solve technical problems, control the legality of financial payments);
      4. information from cookies;
      5. information about the browser (or another program that provides access to the display of advertising);
      6. access time;
      7. the address of the page on which the ad unit is located;
      8. referrer (address of the previous page);
      9. other similar information.
      1. The Seller does not verify the accuracy of the personal information provided by the Buyer and cannot assess its legal capacity. However, the Seller and the Buyer assume that the Buyer provides reliable and sufficient information and keeps this information up to date.
    1. Processing of personal information using cookies and counters.
      1. After accessing the website, cookies may be stored on the user’s computer. Cookie-file is a data file that is stored on the user’s computer and allows it to be identified for personalized access to the website and faster display of the pages needed.
      2. The User confirms that they have been notified of the cookies recording and allows the Seller to carry out this procedure.
      3. Cookies that are available on the Buyer’s equipment for any reason can be used by the Seller to provide the Buyer with personalized use options, to target/send information/advertising that is shown to the Buyer for statistical and research purposes, as well as to improve the use options.
      4. The Buyer is aware that the hardware and software for Use may have the function of prohibiting operations with cookies (for all or only certain websites), as well as deleting previously received cookies.
      5. The Seller has the right to determine that the provision of certain use options is possible only if the acceptance and receipt of cookies is allowed by the Buyer.
      6. The structure of the cookie, its content and technical parameters are determined at the discretion of the Seller and may change without prior notice to the Buyer.
      7. The counters placed by the Seller during Use can be used to analyze the Buyer’s cookies, to collect and process statistical information, and for other purposes. The technical parameters of the counters are determined by the Seller and may be changed without prior notice to the Buyer.
    1. Measures used to protect the Buyer’s personal information.
      1. The Seller takes the necessary and sufficient organizational and technical measures to protect the Buyer’s personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from the unlawful actions of the third parties.
      2. The Seller uses the information from the Buyer’s profile to authorize access to the Use. In this case, the Seller has the right to provide such data to the parties specified in this document. The Buyer is responsible for the safety of this information, including the username and password. Any actions performed with its use are considered by the Seller to be committed by the Buyer. The transfer of the Buyer’s username and password to third parties is prohibited.
      3. The Seller’s Internet resources may contain links to third-party resources that are not covered by this document. The Seller is not responsible for the actions of third parties using the Seller’s Internet resources in their activities.
      4. Ensuring the security of the Buyer’s personal data is achieved by monitoring to determine threats to the security of personal data during their processing; applying organizational and technical measures to ensure the security of personal data during their processing; evaluating the effectiveness of measures taken to ensure the security of personal data; detecting unauthorized access to Personal data and taking measures to eliminate them; establishing rules for access to personal data; monitoring the measures taken to ensure the security of personal data.
    1. Mailings of promotional nature.
      1. By placing an order, the Buyer agrees to receive promotional mailings from the Seller.
      2. Mailings are sent in the form of an email to the address specified by the Buyer.
      3. The Buyer has the right to refuse to receive mailings by informing the Seller at any time through the feedback forms.
    1. Protection of information on the website.
      1. The purpose of the information provided on the website is to inform the Buyer about the Seller’s activities, products, and services, as well as to assist in working with the website.
      2. The Seller guarantees that no information received from the Buyer will ever be provided to third parties under any circumstances, except for cases provided for by the current legislation of the Russian Federation. The information provided is used exclusively when processing the order in the Seller’s Online Store or to provide the Buyer with access to special information.
      3. All content on this website, including text, pages, graphics, logos, button icons, images, software, compilation (i.e. collection, placement, and design) of all content on this website is the property of the Seller or the suppliers of this content and is protected by Russian and international copyright and related rights laws.
      4. The use of the Website content, including its reproduction, modification, distribution, transmission, republication, display or performance of the entire website or any part thereof without the written consent of the Seller is strictly prohibited. Failure to comply with this prohibition is a violation of copyright, which may be the basis for bringing the violator to civil or criminal liability.
      5. “POKRAS LAMPAS”, “POKRAS OFFICAL” are registered trademarks of the Seller. Domain “https://pokras.shop/” belongs to the Seller. Graphic images, logos, service names, and the Seller’s domain may not be used individually or jointly, regardless of the intended purpose, in particular for advertising purposes, without obtaining the Seller’s written consent, in combination with goods or services not provided by the Seller, in order to mislead consumers, discredit or otherwise compromise the Seller.
      6. The Buyer has the right to use the information provided on the Website for personal and non-commercial purposes. Any use of the information for commercial purposes, including for marketing, commercial mailing by fax, mail, e-mail, or through commercial agents/representatives or electronic intermediaries, is prohibited.

The Buyer may not:

  • carry out bulk mailing of messages;
  • use the software and perform actions aimed at disrupting the normal functioning of the technical capabilities and equipment of the Seller;
  • publish and distribute or otherwise use viruses, Trojans, and other malicious programs on the Website;
  • place commercial and political ads on the Website;
  • perform other actions that may harm the Seller, third parties, or Buyers.
      1. The User of this Website expressly agrees that the Seller is under no circumstances liable for any direct or indirect, material, moral or other damage caused, in particular, as a result of visiting and/or using this Website, as well as other websites linked with it.
      2. The Seller reserves the right to change, delete or otherwise work with the information provided on the Website, as well as to restrict access to the Website.
      3. The Seller is not responsible for the information provided by the Buyers on the Website in a publicly available form. Made public prior to their loss or disclosure, received from a third party prior to its receipt by the Seller, disclosed with the consent of the Buyer.
    1. Additional terms.
      1. The Seller is liable to the Buyer in cases stipulated by the current legislation.
      2. The Seller may decide to restrict the Buyer’s access to the Website only if the Seller has reason to believe that the Buyer has violated the Terms of Use of the Website. At the same time, the Seller will be guided by the interests of the company in order to ensure commercial goodwill and its rights to protect the intellectual property contained on the Website.
      3. Disputes between the Seller and the Buyer shall be resolved in accordance with the current legislation of the Russian Federation.
      4. The Seller has the right to make changes to the Privacy Policy and the terms of personal data processing unilaterally.
      5. The new Privacy Policy and the terms of personal data processing come into force from the moment it is posted on the Seller’s website unless otherwise provided by the new version of the Privacy Policy and the terms of personal data processing.
      6. The Seller reserves the right to change the Privacy Policy and the terms of personal data processing to further improve the security system in accordance with applicable law.
      7. The Buyer has the right to send all suggestions or questions regarding this Privacy Policy and the terms of personal data processing to the Processor Service at the email address pokras.lampas.store@gmail.com.

 

IE TKACHENKO E.V.
TIN 780729200209
Legal address:
39 Volodarsky str.,
Leningrad Region, Gatchina district, Gatchina
Bank details:
Settlement account: 40802810032230001038
BRANCH “SAINT-PETERSBURGSKIY” OF “ALFA-BANK” JSC,
BIC 044030786
Correspondent account 30101810600000000786